Contact Information
Contact RecoveryShop for customer support, order questions, phone orders, business hours, and mailing information.

Contact RecoveryShop

RecoveryShop is operated by Recovery Emporium, Inc. If you have questions about an order, need help placing an order, or would like to contact customer support, we are here to help.

We do answer the phone during regular business hours. We are happy to answer product questions, help with order questions, and take orders by phone for customers who are not comfortable ordering online.

Mailing and Shipping Address

RecoveryShop / Recovery Emporium, Inc.
708 Division Street
Parkersburg, WV 26101

Phone Support

Toll-Free: 1-888-798-3496
U.S. and Canada: 1-304-424-3496

Please call us during business hours if you would like help choosing products, placing an order, or completing an order over the phone.

Customer Support Email

Email: [email protected]

Business Hours

Monday through Friday, 9:00 AM - 4:00 PM Eastern Time.

If you contact us outside regular business hours, please leave a message or send an email. We will respond during the next regular business day.

Holiday Closures

RecoveryShop may be closed or have limited support hours on major U.S. holidays, including:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

We're Here to Help

At RecoveryShop, we understand the needs of recovery communities because we serve them every day. Every call, email, and package is handled with care, fairness, and respect.