Return Policy

We want you to be satisfied with your purchase from RecoveryShop. If you are not happy with an eligible item, you may request a refund, exchange, or store credit.

Return Window

Eligible returns are accepted within 30 days of delivery, based on carrier tracking.

Return Eligibility

To qualify for a return, items must be:

• Unused and in original condition.
• Returned with original packaging, parts, and accessories when applicable.
• Sent back with a copy of your invoice inside the package.

If you prefer store credit, please include a note with your return so we can process it correctly.

Clearance and Closeout Items

Clearance and closeout items are final sale and are not eligible for return or exchange.

If a clearance or closeout item arrives damaged, please contact us and we will help make it right.

How to Start a Return

1. Contact us before sending your item back.
2. Include your order number, the item you want to return, and whether you prefer a refund, exchange, or store credit.
3. We will provide return instructions.
4. Ship your item back with a copy of your invoice inside the package.

Email: [email protected]
Phone: 1-888-798-3496

Refunds, Exchanges, and Store Credit

Refunds are generally issued back to the original payment method when possible. Store credit may be issued if requested or when appropriate.

Once your return is received and inspected, refunds, exchanges, or store credits are typically processed within 1-2 business days. Your bank or payment provider may take additional time to show the credit.

Return Shipping

Return shipping is customer-paid unless the item arrived damaged, defective, or incorrect.

If we shipped the incorrect item, please contact us before returning it. In some cases, we may ask you to keep or responsibly dispose of the item. For select higher-value items, we may provide a prepaid return label or include return instructions with the replacement shipment.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery.

When possible, include photos of the item and packaging. Photos help us review the issue and resolve it more quickly.

We will work with you to make it right with a replacement, exchange, refund, or other appropriate solution.

Need Help?

Email: [email protected]
Phone: 1-888-798-3496

Thank you for shopping with RecoveryShop.