RECOVERY SHOP'S SHIPPING INFORMATION
The following is a list of the Frequently Asked Questions (FAQ)

Recovery Shop (FAQ) - FREQUENTLY ASKED QUESTIONS


Q: Where is the Recovery Emporium's physical location? From what location does my order ship?

A: The Recovery Emporium is located at the following address:

Recovery Emporium
708 Division Street
Parkersburg, WV 26101
United States

Q: WHEN WILL MY ORDER SHIP ?

A: Recovery Emporium ships all orders (non-customized) made Monday through Friday at 3 pm within 24-hours of receiving the order. O
rders received after 3 PM Eastern Standard time on Friday will be shipped the next business day (for example on Monday). Orders that require specialization or customized services such as engraved medallions, plaques, etc. may require additional time due to the additional time required to create your item(s). If your order does not require customization, then you can expect it to be shipped out within 24-hours.


Q: How come my order didn't arrive within 24-hours?

A: The Recovery Emporium ships all orders within 24-hours of receiving the order. This will not mean that your item will be arrive within 24-hours. If you are familiar with the company Amazon, then you may have heard
of 2-Day Prime Shipping. This form of a shipping guarantee refers to the period of time that will pass prior to the item shipping from the warehouse or location where your product is being stored.

The Recovery Emporium, Inc. uses the same USPS carriers as many larger retailers (Amazon), and we unlike the 2-day shipping offers, offer to ship our orders within 24-hours of receiving the order. In most cases, this
will mean that orders placed with Recovery Emporium will arrive more quickly than had you ordered from the larger auction style site.

The time that your order takes to arrive at your home will vary based on your location, the date and time that your order is placed (please read below).

Q: Why does an online store have store hours listed on their website? Can I not make a purchase anytime?

A: Our store hours are Monday through Friday 9 am - 4 pm. This information is provided simply to indicate when you can reach our customer support team by phone. Our website is available 24-hours a day and 7 days per week. We also provide our store hours to help our customers gain a better understanding of our shipping policies. For example, orders placed on Friday after 3 pm through Sunday at midnight are filled on Monday morning upon arriving at the shop. Our store hours have been determined by a number of reasons, but the primary factor is simply that our mail services (pickups) are available Monday through Friday. In some cases, we have taken an item directly to the USPS offices, but it did not necessarily indicate that the package arrived more quickly to our customer.

Q: Can you please explain the shipping services that you do offer?

A: We have a variety of shipping options available. Below is a list of some of the options available for your to select from when making a purchase at the Recovery Emporium - RecoveryShop.com.
More expensive
shipping options can be selected at checkout to ensure that your order arrives within a certain time frame. Please keep in mind, there is no replacement for planning. It is best practice to complete your orders a
minimum of one week prior to a deadline to all for the possibility of human error, an unavoidable occurrence when shopping online. The Recovery Emporium has made good friends with the postal service, however,
we still do not receive any type of priority over any other business when it comes to lost packages, speed of delivery, etc.

Please visit the USPS website for more information.
When ordering from RecoveryShop, you may choose from one of the following options:
Priority Mail Express - Items ship in 24-hour to 48-hours. Delivering 7 days a week, Priority Mail Express is the post office's fastest domestic service for time-sensitive letters, documents, or merchandise.
Priority Mail - Items ship in 2-3 business days depending on where your package is being sent. Your package will start it's journey in Parkersburg, West Virginia. Any order that weighs more than 1-pound will automatically be sent via Priority Mail. When reviewing an invoice the First-Class Mail service may still be listed as the carrier service, however, if there is an otherwise unexplained additional charge added to your shipping total, then it is highly likely that the combined weight of your package with the packaging materials has reached a weight that exceeds 1-pound. If this is the case, then the additional cost is related to the additional cost of shipping your order via Priority Mail. This is established by the
First Class Mail - Items ship in 2-5 business days - orders that weigh less than 1-pound will be sent via First Class Mail unless otherwise selected when going through the checkout process. Recovery Shop orders being sent to the West Coast (especially true for those orders shipped to the western coastal cities/states) may use the full 5-days, however, orders sent to cities/states on the East Coast have arrived as soon as 2-days after placing an order. This is not always the case and the time of delivery will vary depending on the weather conditions, carrier availability, and other issues not related to the actions of the Recovery Shop.
International Shipping - Items will ship from our shop within 24-hours of receiving the order. However, the delivery times will vary based on your location. There are also times when our packages have been collected by the United States' (or the receiving country's) Customs and/or border patrol services.

NOTE: While we can guarantee that your order will be shipped from our location within 24-hours; we cannot guarantee what happens once your order leaves our shop. We have all orders that are sent via Priority Mail and Priority Mail Express insured and tracked. Unfortunately, at this time insurance and tracking services are not available for First-Class Mail. If you experience any difficulties with your delivery, then please contact us. We will gladly help to advocate for you with the United States Postal Service. If an item is lost or stolen, then please do not hesitate to email (customersupport@recoveryemporium.com) or call (1-888-798-3496) the shop. We will work with you to help to ensure that you are satisfied with your shopping experience.

Q: HOW LONG WILL IT TAKE TO ARRIVE ?
Typically, 1st class, small packages take 3 to 5 working days.
( The USPS claim faster - our experience - sometimes yes - sometimes no. )
Priority Mail packages usually arrive within 2 to 3 working days after you've placed your order.

Q: HOW MUCH ARE SHIPPING CHARGES ?
A: Shipping costs are based on weight of items with allowances for typical packaging material weights. Orders over 1 lb will automatically ship Priority Mail.

Q: HOW CAN I GET MY ORDER QUICKER?
A:
If your order is a very small order it will be shipped 1st. Class Ground ( 3 to 5 working days typical ) unless Priority Mail is checked during checkout ( 2 to 3 days after order is placed )
or is requested by email or phone call whereas extra charges may be required. If you must have your order arrive faster... you must notify us by phone and/or email.

The ONLY OPTIONS AVAILABLE are:
1. US Postal EXPRESS - Guaranteed 1 - 2 day delivery from the time of arrival at Post Office.
Actual costs are near $ 21.00

2. UPS - OVERNIGHT - WARNING!!! Extremely Expensive !!!
Typical charges may range from $ 30.00 to $ 90.00 depending on package weight, size, and distance.
( We've shipped single medallions that have cost over $ 40.00 to ship overnight. )

We do not use FedEx - this is not in any way, shape, or form a good option for our business. WE MUST PHYSICALLY TAKE THE PACKAGE TO THE UPS CENTER OURSELVES
which is only open from 4 to 6 PM - Monday through Friday.
We cannot know actual charges until then.
Customers must understand and agree to any and all charges for overnight shipments
prior to our taking packages to UPS.

Q: Can you further explain your policies related to international or out of country shipping?
The information below may vary with regard to the additional costs, as well as, time frame. We cannot track shipping outside of the U.S. nor do we have any control over the actions of US Customs or any other form of governing body related to the shipping of items past the borders of the United States. Customs may take action that lead to your order taking longer than expected. We have also experienced a few rare instances where a customer's order was taken and then never released by Customs. This is the exception rather than the rule, and something that we will work with you on an individual basis. We reserve the right to cancel an order if the costs of shipping (reshipping) exceeds that of our potential earnings for a sale. As customers ourselves, we feel that this is simply good housekeeping, or something that you would expect from any business.
Here is some additional information on our International Shipping Options:

First Class Mail International - Packages are under 4 pounds - packages arrive in approximately 2-3 weeks depending on the location of the receiver.
Priority Mail International - Packages arrive in 6-10 days to arrive and about 3-weeks to Australia.

Shipping costs are generally calculated and not specific to area. * We reserve the right to adjust shipping costs due to location. * We ship through USPS and go by their shipping costs. We try to do our best. :)

We are Not responsible for any additional value added taxes or duties. This is not something that is unique to Recovery Emporium, but something that is included in many companies international shipping policies.
Please be aware that we are not responsible for the actions taken by Customs. Recovery Shop will gladly work with you on the matter, but as a matter of course we reserve the right to respond to each case on an individual basis. This is often the best course of action when there is so much room for variance between each order.