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Recovery Shop - Frequently Asked Questions (FAQ) Find answers to common questions about orders, shipping, payment security, and shopping with Recovery Shop. Recovery Shop - Frequently Asked Questions (FAQ)Q: Is RecoveryShop the same company as Recovery Emporium? A: Yes! RecoveryShop.com is the official online store of our parent company, Recovery Emporium Inc. Q: Is it safe to use my credit card on RecoveryShop.com? A: Yes. All payments are securely processed through Stripe, a PCI Level 1 compliant payment processor. Recovery Shop does not store full credit card numbers on its servers. Saved payment methods are securely handled by Stripe using encrypted tokenization. We also offer PayPal and other secure checkout options for added protection. Learn more about payment security Q: Where is Recovery Emporium located? Where will my order ship from? A: All orders ship from our home base:
Recovery Emporium Q: When will my order ship? A: Most non-customized orders ship within 24 hours. Orders placed after 3 PM EST on Friday are processed the next business day. Customized items such as engraved medallions, plaques, and specialty products may require additional processing time. Q: Why didn’t my order arrive within 24 hours? A: Orders typically ship within 24 hours, but delivery time depends on:
Q: Why are there store hours listed on your website? Can’t I order anytime? A: You can place orders 24/7 at RecoveryShop.com. Customer support is available Monday through Friday, 9 AM - 4 PM EST, which also reflects our fulfillment hours. Orders placed after 3 PM Friday or over the weekend are processed on Monday.
Q: What shipping services do you offer? A: Recovery Shop primarily ships using USPS Priority Mail and USPS Ground Advantage. We also offer international shipping and UPS expedited options upon request.
Delivery timelines are estimates and not guaranteed. We recommend ordering 1–2 weeks in advance when timing is important. Q: How much will shipping cost? A: Shipping is calculated at checkout based on:
Orders over $300 automatically receive a 10% discount. Q: Can I get my order faster? A: Yes. You can upgrade shipping at checkout to USPS Priority Mail. For faster delivery, contact us to arrange UPS Next Day or Two-Day shipping:
Q: Do you ship internationally? A: Yes. Recovery Shop ships internationally, typically using GlobalPost unless another shipping method is selected at checkout.
Please note:
Q: Can you track international orders? A: Tracking may be limited once packages leave the U.S. We recommend ordering well in advance. Q: What if my order is lost or delayed? A: If your order is lost or delayed, contact us and we will work with the carrier to help resolve the issue. While we cannot control postal delays, we do advocate for our customers.
Email: [email protected] If your question wasn’t answered here, please contact us - we’re happy to help.
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