Privacy Policy - Cookies - Data Collection | RecoveryShop

Privacy and Data Retention Policy
Learn how RecoveryShop collects, uses, protects, and retains customer information needed to process orders and provide support.

Privacy and Data Retention Policy

RecoveryShop is operated by Recovery Emporium, Inc. We respect your privacy and work to protect the information needed to process orders, provide customer service, and operate our website.

Information We May Collect

When you place an order, create an account, contact us, or use RecoveryShop.com, we may collect information needed to complete your request.

Name and contact information
Billing and shipping address
Order history and product information
Email communications and customer service notes
Website usage information, such as cookies or basic analytics data

Payment information may be processed by secure third-party payment providers. RecoveryShop does not intentionally store full credit card numbers in normal customer service records.

How We Use Information

We use customer information to:

Process and ship orders
Provide customer support
Respond to questions or order issues
Maintain order and business records
Improve our website and shopping experience
Meet tax, accounting, legal, fraud-prevention, or security obligations

How Long We Keep Information

RecoveryShop keeps customer and order information for as long as reasonably needed for business, customer service, accounting, tax, legal, security, and recordkeeping purposes.

Some order and transaction records may need to be retained even if a customer no longer has an active website account. For example, we may need to keep certain records for tax, accounting, fraud-prevention, payment, shipping, or legal reasons.

When information is no longer needed, we may delete, archive, anonymize, or otherwise manage it according to our business and legal needs.

Cookies and Website Data

RecoveryShop.com may use cookies and similar website tools to support the shopping cart, checkout process, account features, site performance, and website analytics.

You can manage cookies through your browser settings. Please note that disabling cookies may affect how the shopping cart or checkout process works.

Third-Party Services

We may use trusted third-party services to help operate our website, process payments, ship orders, analyze website activity, send customer communications, or provide business services.

These providers may process information as needed to perform services for RecoveryShop or complete customer transactions.

Customer Choices

Customers with an account may be able to update certain account information by logging into their account. You may also contact us if you have questions about your information or need help with an account or order.

Please understand that we may not be able to delete information that must be retained for order processing, tax, accounting, legal, payment, shipping, fraud-prevention, or security purposes.

Security

We take reasonable steps to protect customer information and limit access to information used for order processing, customer service, and business operations.