Return to Help Index| My Account | |
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| How do I create an account? | |
To create a RecoveryShop account, visit My Account / Order Status. Enter your email address, choose the option to create a new customer account, and follow the prompts to complete your account setup. Your RecoveryShop account can be used to review order history, check order status, and manage your customer information. RecoveryShop keeps customer information private and does not sell personal information. For more information, please review our Privacy Policy. |
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| How do I edit my account information? | |
To update your RecoveryShop account information, visit My Account / Order Status and log into your account. From your account, you can review and update the customer information associated with your RecoveryShop account. If you need help making a change to your account, please contact [email protected] or call 888-798-3496 Monday-Friday, 9 AM - 4 PM EST. |
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| How much is my shipping? | |
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Shipping charges are calculated at checkout based on the order weight, destination, and selected shipping method. For more information about shipping methods, processing times, delivery estimates, and international shipping, please visit our Shipping & Deliveries page. |
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| I forgot my password. | |
If you forgot your RecoveryShop account password, go to My Account / Order Status and select the Forgot Password option. Enter the email address associated with your RecoveryShop account and follow the instructions sent to your email to create a new password. If you do not receive the password reset email, please check your spam or junk folder and make sure you entered the email address associated with your account. If you still need help accessing your account, please contact [email protected] or call 888-798-3496 Monday-Friday, 9 AM - 4 PM EST. |
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| How do I return my product? | |
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For current return eligibility, instructions, and terms, please see our Return Policy. |
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| I received the wrong product. | |
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If you received an incorrect item, please contact RecoveryShop as soon as possible so we can review the order and help correct the issue. |
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| What is your return policy? | |
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For current return eligibility, instructions, and terms, please see our Return Policy. |
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| When will my order ship? | |
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Regular eligible in-stock orders placed before 2:30 PM EST Monday through Friday usually ship the same business day. Orders placed after 2:30 PM EST, on weekends, or on holidays usually ship the next business day. Personalized and engraved items are usually processed within one business day and are not covered by the 2:30 PM same-day shipping guideline. For complete processing, delivery, tracking, expedited, and international shipping information, please visit our Shipping & Deliveries page. |
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| Creating a new password for recoveryshop.com | |
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