RecoveryShop Help Center

Find answers, account help, shipping and return information, payment guidance, and useful shopping resources.

Orders & Shipping

Order Status
Check the status of an order you have already placed.

Shipping & Deliveries
Find current information about processing times, shipping methods, delivery estimates, tracking, expedited shipping, backorders, and international shipping.

Returns & Exchanges
Review return eligibility, instructions, and current return terms.

My Account

Account FAQ
Learn how to create an account, update account information, and reset a forgotten password.

My Account / Order Status
Log in to review your account and previous orders.

Pricing & Billing

Pricing & Billing Help
Get help with sales tax, tax-exempt accounts, Due Net 30 terms, purchase orders, Check by Mail, invoices, refunds, charges, and other billing questions.

Payment Security
Learn how RecoveryShop handles secure online payments and protects payment information.

Buyer Guides

Mix & Match Discounts - How They Work
Learn which RecoveryShop product families qualify and how quantity discounts are calculated.

Sobriety Anniversary Calculator
Enter a sobriety date to determine which anniversary medallion year to buy.

Roman Numerals on Sobriety Medallions
Use the quick guide and chart to identify sobriety years shown in Roman numerals.

Need More Help?

Contact RecoveryShop
If you still have a question, our team will be happy to help.

Email: [email protected]
Toll-Free: 888-798-3496
Monday-Friday, 9 AM - 4 PM EST