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Shipping and Returns

Carrier Account Shipping Authorization
	RecoveryShop offers approved business and institutional customers the option to have shipping charges billed directly to their own UPS account. To request this service, complete the authorization form below. Once your request has been reviewed and approved, the Bill My UPS Account shipping option will become available when you log into your authorized RecoveryShop customer account. Before you begin: Please have your UPS account number and the billing ZIP code associated with that account available. You must be authorized to use this UPS account on behalf of your organization. RecoveryShop Customer Information Fields marked with * are required. Organization / Business Name * Authorized Contact Name * RecoveryShop Account Email * Enter the email address associated with your RecoveryShop customer account. Approval will apply to this account. RecoveryShop Customer ID (if known) Optional. If you do not know your customer ID, RecoveryShop can locate your account using your account email address. UPS Billing Information UPS Account Number * UPS Account Billing ZIP Code * Enter the billing ZIP code associated with your UPS account, which may differ from your delivery ZIP code. Authorized UPS Shipping Service * Select the UPS service your organization authorizes RecoveryShop to use. Service availability is subject to UPS and the shipment requirements. Authorization & Agreement Please read and agree to both required statements before submitting your request. Authorization to Use UPS Account * I confirm that I am authorized to use the UPS account identified above on behalf of my organization. I authorize RecoveryShop to ship eligible orders using this UPS account and to direct UPS to bill applicable transportation charges to that account. Responsibility for Shipping Charges * I agree that my organization is responsible for shipping charges associated with shipments billed to our UPS account, including applicable carrier adjustments, surcharges, and additional transportation charges. If UPS rejects, reverses, or is unable to collect valid shipping charges from our account and bills RecoveryShop instead, my organization agrees to reimburse RecoveryShop for those valid charges upon request. Important Information Submitting this form does not automatically approve your request. RecoveryShop will review the information before enabling UPS recipient billing on your customer account. Once approved, you must log into your authorized RecoveryShop account and select Bill My UPS Account during checkout. UPS transportation charges will be billed separately and are not included in the RecoveryShop checkout shipping total. RecoveryShop may suspend this option if the billing arrangement cannot be verified or shipping charges remain unresolved. Verification Please enter the verification code shown below. Verification Code *
Shipping & Deliveries
	Shipping & Deliveries We work to ship orders quickly while providing realistic delivery expectations. Processing time is the time RecoveryShop needs to prepare and ship your order. Delivery time begins after the carrier receives the package. When Will My Order Ship? Regular eligible in-stock orders placed before 2:30 PM EST Monday through Friday usually ship the same business day. Orders placed after 2:30 PM EST, on weekends, or on holidays usually ship the next business day. Personalized and Engraved Items Personalized and engraved items are usually processed within one business day. These items are not covered by the 2:30 PM same-day shipping guideline. Some specialty engraved items require painting or additional finishing and may take an additional business day to process. Shipping Charges Shipping charges are calculated at checkout based on the order weight, destination, and selected shipping method. Shipping Methods and Delivery Estimates Economy, Standard, Premium, and Expedited shipping options may display estimated delivery times at checkout. These estimates are provided by the carrier and are not guaranteed unless the selected service specifically states otherwise. Weather, holidays, carrier delays, and other conditions outside RecoveryShop's control can affect delivery times. Expedited Shipping Choosing an Expedited shipping option speeds up carrier transit time, but it does not change the order's processing time. Personalized, engraved, painted, or other specialty items may still require additional processing before shipment. Tracking Your Order When tracking is available, tracking information is included with the shipment confirmation. Carrier tracking may take some time to update after the package is shipped. Tracking Shows Delivered, But My Package Is Missing If tracking shows your package as delivered but you have not received it, please allow 24 hours after the delivery scan. Carriers sometimes scan packages before final delivery, and the package may arrive the next day. If it still has not arrived after 24 hours, please contact RecoveryShop and we will help determine the appropriate next steps. Delayed Packages If tracking has not updated or your package appears to be delayed in transit, please contact RecoveryShop. We will review the tracking information and help determine the appropriate next steps. Missing or Incorrect Items If an item is missing from your order or you received an incorrect item, please contact RecoveryShop as soon as possible so we can review the order and help correct the issue. Backorders Backordered items ship as soon as the product is back in stock. If only part of an order is available, the available items may ship first and the remaining backordered items will ship separately when they become available. International Shipping RecoveryShop ships internationally to select countries. Available shipping methods, rates, and estimated delivery times are shown at checkout based on the destination and order. Carrier availability may vary by country and package requirements. Duties, Taxes, and Import Charges International customers are responsible for any duties, taxes, customs fees, or other import charges in addition to the shipping charges paid to RecoveryShop. These charges are determined by the destination country and are not included in RecoveryShop's shipping charges unless specifically stated otherwise at checkout. International Delivery Times International delivery times vary by destination, carrier, customs processing, and local delivery conditions. Estimated delivery times shown at checkout are not guarantees, and customs delays may extend delivery beyond the original estimate. International Tracking International tracking availability and detail vary by carrier and destination. Tracking updates may become less frequent during customs processing or after a package is transferred to a local delivery carrier. Please Check Your Shipping Address Please review your shipping address carefully before placing your order. Incorrect or incomplete addresses can cause delays or delivery problems. If you notice an address error after placing your order, please contact RecoveryShop as soon as possible. Returns For return eligibility, instructions, and terms, please see our Return Policy.
Shipping Info
	Current Shipping Information For current information about order processing times, shipping methods, delivery estimates, tracking, expedited shipping, and international shipping, please visit our Shipping & Deliveries page.