Return to Help Index| Order Status | |
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| Has my order shipped? | |
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You can check your order status through My Account / Order Status. When your order ships, RecoveryShop will send a shipment confirmation. When tracking is available, the tracking information will be included with that confirmation. |
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| How do I change quantities or cancel an item in my order? | |
Log into My Account / Order Status and select Change quantities / cancel orders. If the order is still eligible for changes, you can use that area to update quantities or cancel items. Once an order has begun processing or has shipped, it may no longer be editable online. If you need help with an order that cannot be changed through your account, please contact RecoveryShop as soon as possible.
Email:
[email protected] |
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| How do I track my order? | |
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You can check your order status through My Account / Order Status. When tracking is available, tracking information is also included with your shipment confirmation. Carrier tracking may take some time to update after the package is shipped. |
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| My order never arrived. | |
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If tracking shows your package as delivered but you have not received it, please allow 24 hours after the delivery scan. Carriers sometimes scan packages before final delivery, and the package may arrive the next day. If it still has not arrived after 24 hours, or if tracking has not updated and your package appears to be delayed in transit, please contact RecoveryShop. We will review the tracking information and help determine the appropriate next steps. For more information about tracking and delivery, please see our Shipping & Deliveries page. |
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| An item is missing from my shipment. | |
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If an item is missing from your shipment, please check your invoice or packing information to see whether the item was marked as backordered. Backordered items ship separately as soon as the product is back in stock. If the item is not backordered, please contact RecoveryShop as soon as possible so we can review the order and help correct the issue. |
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| When will my backorder arrive? | |
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Backordered items ship as soon as the product is back in stock. If only part of an order is available, the available items may ship first and the remaining backordered items will ship separately when they become available. If you have questions about a backordered item, please contact RecoveryShop. |
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