Return to Help Index| Pricing and Billing | |
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| Can I use a purchase order with my RecoveryShop order? | |
Yes. If your organization uses a purchase order number for its own records, you may enter the PO number in the Order Comments when placing your order online. Organizations may also email an order or item list to RecoveryShop. Our team can enter the order and contact you to arrange payment. A purchase order number is used as an organizational reference and does not automatically establish Due Net 30 terms or tax-exempt status. Those account privileges are handled separately. If you need help placing an organization order, please contact [email protected] or call 888-798-3496 Monday-Friday, 9 AM - 4 PM EST. |
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| Does RecoveryShop offer Due Net 30 payment terms? | |
RecoveryShop may offer Due Net 30 payment terms to established organizations such as treatment centers, government agencies, schools, hospitals, intergroups, and similar institutions. If your organization would like to request Due Net 30 terms, please create a RecoveryShop.com account first if you do not already have one. Then contact [email protected] using the email address associated with that account and provide your Customer ID number. Due Net terms are approved on a case-by-case basis. As a general rule, an organization's first order must be paid at the time the order is placed. After the first order has been successfully completed, eligible organizations may be approved for Due Net 30 terms on future orders. RecoveryShop does not offer payment terms longer than 30 days. We will email you when Due Net 30 has been approved and added to your account. Once approved, Due Net 30 is added as a payment option to that specific RecoveryShop account. You must log into the approved account for the Due Net 30 option to appear during checkout. At checkout, select Due Net 30 as your payment method. If you do not see the Due Net 30 option after logging in, please contact us before completing your order.
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| How does Check by Mail work? | |
If you choose Check by Mail during checkout, your order will be placed on hold until RecoveryShop receives your payment. Once your check is received, our team will mark the order as paid and release it for processing and shipment. Please allow mailing time for your payment to reach us. Shipping and delivery time begins after the payment has been received and the order is released for processing. Check by Mail is separate from Due Net 30. Approved Due Net 30 customers should select the Due Net 30 payment option when logged into their approved account. If you have questions about a mailed payment or the status of your order, please contact [email protected] or call 888-798-3496 Monday-Friday, 9 AM - 4 PM EST. |
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| Do I have to pay sales tax? | |
RecoveryShop collects sales tax when required by applicable state and local tax laws. If your organization qualifies for tax-exempt purchases, please create a RecoveryShop.com account before submitting your request if you do not already have one. Then email [email protected] with:
Please allow at least one business day for us to receive, review, and process your request. We will email you when the tax-exempt status has been added to your account. Once approved, the exemption is attached to that specific customer account. You must log into the approved account before placing your order for the tax exemption to apply. If sales tax still appears at checkout after you log into your approved account, please contact us before completing the order.
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| I have a question about a charge on my order. | |
If you have a question about a charge from RecoveryShop, first review the order details in your My Account / Order Status area and compare them with your financial records. You can review your order history, order total, payment method, shipping charges, and other order details from your account. If something does not match what you expected, or you still have a question about a charge, please contact RecoveryShop and we will be happy to review the order with you.
Customer Support |
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| I need a copy of my receipt/invoice. | |
You can view and print invoices for your RecoveryShop orders from My Account / Order Status. Log into your account, locate the order you need, and open the order details to view or print the invoice. If you need help locating an invoice or need a copy sent to you, please contact [email protected] or call 888-798-3496 Monday-Friday, 9 AM - 4 PM EST. |
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| When will my refund or credit be processed? | |
RecoveryShop normally processes refunds or store credits the same business day we receive and review your return. Most returns can be reviewed right away. Large or complex returns that require additional inspection may take an additional business day or two to process. Refunds are generally issued based on the original payment method. If you paid by credit or debit card, your bank or card issuer may take additional time to post the refund after RecoveryShop processes it. If the original payment was made by check, the refund may be issued by check and mailed to you. If you have questions about the status of a return, refund, or store credit, please contact [email protected] or call 888-798-3496 Monday-Friday, 9 AM - 4 PM EST. |
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| When will my credit card be charged? | |
Your credit or debit card is charged when your RecoveryShop order is submitted. If you have a question about a charge or payment on your order, please contact [email protected] or call 888-798-3496 Monday-Friday, 9 AM - 4 PM EST. |
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