Find answers about sales tax, tax-exempt accounts, Due Net 30 terms, purchase orders, Check by Mail, invoices, refunds, and other RecoveryShop billing questions.

Do I have to pay sales tax?

RecoveryShop collects sales tax where required. Qualifying organizations may request tax-exempt status for their RecoveryShop.com account.

If you do not already have a RecoveryShop.com account, please create one before submitting your tax-exempt request. This allows you to choose your own password and helps us apply the exemption to the correct account.

Then email [email protected] with:

• Your tax ID number.
• A copy of your tax-exempt certificate.
• The email address used for your RecoveryShop.com account and your Customer ID number.

Please allow at least one business day for us to review and process your request. We will email you when the tax-exempt status has been added to your account.

Once approved, the exemption is attached to that specific customer account. You must log into the approved account before placing your order for the tax exemption to apply.

If sales tax still appears after you log into your approved account, please contact us before completing the order.

Does RecoveryShop offer Due Net 30 payment terms?

RecoveryShop may approve Due Net 30 terms for established organizations such as treatment centers, government agencies, schools, hospitals, intergroups, and similar organizations.

If your organization would like to request Due Net 30 terms, please create a RecoveryShop.com account first if you do not already have one. This allows you to choose your own password and gives us an existing account to approve for terms.

Then contact [email protected] using the email address associated with that account and provide your Customer ID number.

Due Net 30 approval is handled case by case. The first order must normally be paid in advance before an organization can be approved for terms on future orders. RecoveryShop does not offer payment terms longer than 30 days.

We will email you when Due Net 30 has been added to your account.

Once approved, log into the authorized account before placing your order. At checkout, select Due Net 30 as your payment method.

If you do not see the Due Net 30 payment option after logging in, please contact us before completing your order.

Can I use a purchase order with my RecoveryShop order?

Yes. If your organization uses a purchase order number for its own records, you may enter the PO number in the Order Comments when placing your order online.

Organizations may also email an order or item list to RecoveryShop. Our team can enter the order and contact you to arrange payment.

A purchase order number is used as an organizational reference and does not automatically establish Due Net 30 terms or tax-exempt status. Those account privileges are handled separately.

How does Check by Mail work?

If you choose Check by Mail during checkout, your order will be placed on hold until RecoveryShop receives your payment.

Once your check is received, our team will mark the order as paid and release it for processing and shipment. Please allow mailing time for your payment to reach us.

Check by Mail is separate from Due Net 30. Approved Due Net 30 customers should select Due Net 30 when logged into their approved account.

I have a question about a charge on my order.

First review the order details in My Account / Order Status and compare them with your financial records.

You can review your order history, order total, payment method, shipping charges, and other order details from your account.

If something does not match what you expected, or you still have a question about a charge, please contact RecoveryShop and we will be happy to review the order with you.

I need a copy of my receipt or invoice.

You can view and print invoices for your RecoveryShop orders from My Account / Order Status.

Log into your account, locate the order you need, and open the order details to view or print the invoice. If you need help locating an invoice or need a copy sent to you, please contact us.

When will my refund or credit be processed?

RecoveryShop normally processes refunds or store credits the same business day we receive and review your return.

Most returns can be reviewed right away. Large or complex returns that require additional inspection may take an additional business day or two to process.

Refunds are generally issued based on the original payment method. If you paid by credit or debit card, your bank or card issuer may take additional time to post the refund after RecoveryShop processes it.

If the original payment was made by check, the refund may be issued by check and mailed to you.

When will my credit card be charged?

Your credit or debit card is charged when your RecoveryShop order is submitted.

For more information about payment security, please see our Payment Security page.

Still have a billing question?

Email: [email protected]
Toll-Free: 888-798-3496
Monday-Friday, 9 AM - 4 PM EST