( FAQ ) - FREQUENTLY ASKED QUESTIONS
We are located in Parkersburg, WV 26101 USA
Q: WHEN WILL MY ORDER SHIP ?
We ship USPS Mail within 24 hours of receiving your order, Monday through Friday.
Orders received after 3 PM Eastern Standard time are most often shipped the next business day.
Q: HOW LONG WILL IT TAKE TO ARRIVE ?
Typically, 1st class, small packages take 3 to 5 working days.
( The USPS claim faster - our experience - sometimes yes - sometimes no. )
Priority Mail packages usually arrive within 2 to 3 working days after you've placed your order.
Q: HOW MUCH ARE SHIPPING CHARGES ?
Shipping costs are based on weight of items with allowances for typical packaging material weights. Orders that are over 1 lb will automatically ship Priority.
Q: HOW CAN I GET MY ORDER QUICKER ?
If your order is a very small order it will be shipped 1st. Class Ground ( 3 to 5 working days
typical ) unless Priority Mail is checked during checkout ( 2 to 3 days after order is placed )
or is requested by email or phone call whereas extra charges may be required.
If you must have your order arrive faster... you must notify us by phone and/or email.
The ONLY OPTIONS AVAILABLE are:
1. US Postal EXPRESS - Guaranteed 2 day delivery from the time of arrival at Post Office.
Actual costs are near $ 21.00
2. UPS - OVERNIGHT - WARNING!!! Extremely Expensive !!!
Typical charges may range from $ 30.00 to $ 90.00 depending on package weight, size, and distance.
( We've shipped single medallions that have cost over $ 40.00 to ship overnight. )
We do not use FedEx - they're too far away.
WE MUST PHYSICALLY TAKE THE PACKAGE TO THE UPS CENTER OURSELVES
which is only open from 4 to 6 PM - Monday through Friday
We cannot know actual charges until then.
Customers must understand and agree to any and all charges for overnight shipments
prior to our taking packages to UPS.
OUT OF COUNTRY SHIPPING
Shipping Information is a little different with cost and time frame.
We cannot track shipping outside of the U.S. nor do we have any control over customs.
It may take a bit longer because of customs.
First Class Mail International is for under 4 pounds and typically
takes 2-3 weeks depending on location.
Priority Mail International typically takes 6-10 days to arrive and
about 3 weeks to Australia.
Shipping costs are generally calculated and not specific to area.
* We reserve the right to adjust shipping costs due to location. *
We ship through USPS and go by their shipping costs.
We try to do our best. :)